Green Beans and Ice Cream

You might be asking yourself what green beans and ice cream have to do with accounts payable customer service. This article is a review of Bill Simms book “Green Beans & Ice Cream: The Remarkable Power of Positive Reinforcement,” where he describes his childhood dinner experiences in the beginning of the book. His mother would feed him green beans and they were his worse nightmare. “Green. Slimy. Stringy.” As he says, “by the time I was a four-year-old kid, I had already sampled green beans and concluded they weren’t for me. The strings might as well have been wood chips, the way they caught in my throat as I tried to get them down. Mom was my boss, and I was her newest employee. 


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