Live Workshop


The Commerce Club
191 Peachtree Street, N.E., 49th Floor
Atlanta, GA 30303
(404) 222-0191



Workshop Premium:

All attendees will receive the AP Customer Service Toolkit which includes:

  • Service level agreement templates
  • Service level metrics tools
  • Customer service dashboard template
  • Financial Operations Networks’ Accounts Payable Customer Service Survey
  • Online activity survey
  • And much, much more!


The Ritz-Carlton
181 Peachtree Street, N.E.
Atlanta, GA 30303
(800) 570-1382


The Ritz-Carlton is attached to the building where the workshop will take place, so it is very convenient. To make your hotel reservations at the Ritz-Carlton dial (800)570-1382 and mention that you would like to reserve a sleeping room as part of the corporate group: ClubCorp of America. Rates start at $265 per night, but rooms are limited. The Commerce Club is located in downtown Atlanta, so there are many hotel options within walking distance.


Your invitation to attend

Navigating AP Customer Service in a
Disruptive, Digital World

An interactive workshop for achieving excellence in AP customer service

Tuesday, May 16, 2017
8:30 AM – 5:00 PM
The Commerce Club
Atlanta, Georgia


“The purpose of business is to create and keep a customer.”

— Peter Drucker


“Get closer than ever to your customers. So close that you

tell them what they need well before they realize it themselves.”

— Steve Jobs


Digitization is having a profound impact on all facets of every organization and accounts payable customer service is no exception. With digitization, vendor behavior and customer service strategies are changing at a rapid pace; AP can get caught in the middle.


Whether it’s invoice payment status, vendor onboarding and information management or vendor verification and compliance, the demand for instant access to information by your internal AP customers and your vendors has increased the already considerable pressure on accounts payable leadership to “do more with less.”


If servicing your internal AP customers and vendors is critical to your organization, you won’t want to miss this exclusive opportunity to come away with the latest accounts payable customer service best practices in the era of digitization and prepare your organization for years to come!


This interactive program will help you: 

  • Understand today’s vendors’ expectations and the current state of AP customer service
  • Learn the latest procedures and best practices for serving your AP customers
  • Build an AP customer service vision for tomorrow, today!
  • Identify how to communicate with your customers to improve vendor relationships
  • Apply AP customer service best practices with the future in mind
  • Set expectations among your AP customers and hold your staff accountable for meeting those expectations
  • Track customer service metrics so you understand its real cost
  • Discover how best to service customers of all ages with very different needs
  • Reach the pinnacle of customer service excellence
  • Transform your AP customer service with the latest technologies
  • Interact with other people who deal with what you do every day and can share their experiences with you
  • Formulate a strategic plan for where you want your service to be and how to get there
  • And much, much more!

You will leave this information-packed workshop with a vision of AP customer service excellence and your steps to get there. 



Limited to only 20 attendees, the meeting room will be set conference style to encourage interaction and sharing among attendees. During this exclusive event we invite you to bring questions that you would like to get answered, share the lessons you’ve learned, speak candidly about challenges and solutions, create new relationships with colleagues and go home with ideas you can put in place right away.


You should attend the workshop to:

  • Learn from top-notch speakers and your peers
  • Share your experience and knowledge
  • Network with colleagues who share your concerns and challenges
  • Recognize past achievements
  • Forge new relationships
  • Get advice on current challenges
  • Fine-tune your current operations
  • Get re-energized and go back to your office with ideas you can implement

Who Should Attend?

  • Accounts Payable Managers
  • Accounts Payable Directors
  • Vendor Relationship Managers
  • Customer Service Managers 

Registration: $395 per person




 Debbie Vander Bogart, former vice president global business services at Levi Strauss & Co., is a problem solving, results oriented, globally astute senior operations executive with over 25 years of proven experience. Deb excels in many areas of process and operational excellence. She has extensive process and organization transformation experience with proven results that leverage her Six Sigma and project management expertise. Deb brings a consistent record of success in setting strategy for multi-site operations — both captive and outsourced. She has an almost magical ability to achieve a quality, productivity and metrics driven focus that results in high levels of customer satisfaction.


 Rob Rogers is former editor-in-chief of the AP and P2P Network. He has led the research, organization and publication of vital information for businesses for more than 25 years. He was recruited by Financial Operations Networks at its inception and served as vice president, editorial, where he led the team that developed the content for The Accounts Payable Network (now the AP&P2P Network). He’s been instrumental in the development of several AP training certification programs, and has extensive experience in research, analysis and reporting on procure-to-pay benchmarks.


 Phil Binkow is founder and CEO of Financial Operations Networks (FON) and InvoiceInfo. InvoiceInfo focuses on helping accounts payable organizations join the age of self-service. In 2002 FON founded The Accounts Payable Network (TAPN), the leading resource for individuals with management and oversight responsibility for accounts payable operations. TAPN was acquired by Diversified Business Communications in 2013. Prior to starting Financial Operations Networks, Phil founded and served as CEO of PayTECH, an electronic payables processing, disbursements and information services provider serving companies such as Oracle, Cisco, the Gap, Charles Schwab, Turner Broadcasting, NCR and Viacom. PayTECH grew to process more than 100 million invoices annually and was acquired by PRGX in 1999.



For more information or to register, call (678) 500-9782 or click on the button below.



Cancellations received by Friday, May 12, will receive a full refund. Cancellations after May 12 and no shows will not be given a refund and will be responsible for full payment of the registration fees. Attendee substitutions may be made at any time without penalty.



Should you not be satisfied with the workshop for any reason, we will refund your registration fee in full — no questions asked.