By sharply reducing inbound calls and emails regarding receipt and payment status that your AP staff must handle personally, your staff can focus their efforts on more productive, cost-saving activities, learn new tasks, feel more confident and boost their careers.
According to a recent American Express survey on customer service, more than one-third of consumers have lost their temper with a customer service professional in the past year. Of those who lost their temper, three in ten “hung up the phone.” Your staff will no longer have to deal with difficult collectors who can be upsetting and disruptive. Your staff will feel that their time and talents are being put to better use and will feel better about themselves, their jobs and their organization. Reducing these calls can be a real productivity and morale booster for your AP department!