"InvoiceInfo has been an absolutely great asset for the vendors. The clean, easy to use, interface and basic functionality make obtaining the status of invoices as easy as ever. The implementation of InvoiceInfo has streamlined communication between the vendors and me, allowing more time to focus on resolving issues as opposed to providing updates. I excitedly introduce this to all of my vendors knowing that they will have a positive experience with the product."
"The majority of the calls that come into AP are easy and most want to know the status of their invoice. Seven or eight times out of ten they are quick calls. If two out of ten are real problem calls, we are wasting a lot of time on quick calls that are not real issues. Vendors prefer using InvoiceInfo. On the AR side, they love it – they would prefer not to talk with AP. We had a team of ten answering the phone and was able to reduce it to one person."
"We found that about 60% of the calls that came into customer service were about invoices that had already been paid. The driving force for a portal was to drive efficiency to give staff time to better handle calls they needed to handle rather than help with invoice inquiries about payments that had already been made."