Rob Rogers

8 Advantages of Self-Service Vendor Inquiry

Maintaining positive relationships with vendors is crucial for the smooth operation of your organization. A critical aspect of vendor relationships is how you handle inquiries about invoices and payments. Timely and effective communication ensures a smooth financial process and helps nurture trust and goodwill between your company and your suppliers. Vendors want an easy process 8 Advantages of Self-Service Vendor Inquiry

The Challenge Ongoing: AP Staffing and Utilization

The economy is complex. Economists and financial experts try to read and forecast it with complex models that work until they don’t. Something is always messing with the models, from the tech boom of the 1990s to the financial crisis of 2008. The pandemic brought another twist to challenge forecasters, its impact continuing to reverberate The Challenge Ongoing: AP Staffing and Utilization

The Challenge Ongoing: Workplace and Workers Since COVID

As the 2020 pandemic led to a sudden shift to remote work for many jobs, it begged the question of what would happen afterward. Whether remote workers return to full-time, in-office work is still sorting itself out. But so far, the answer for many now is no. Hybrid work situations, whereby workers split time between The Challenge Ongoing: Workplace and Workers Since COVID

Should Supplier Inquiries Go the Way of the Telephone Operator?

“The Operator is Extinct. Please go Online …” For more than a century, dialing 0 or 411 was the way for telephone customers to uncover the information that they needed.  Telephone numbers, addresses, weather updates, bus schedules, sports scores, the time and date, election results and other information requests were only a call away.   From Should Supplier Inquiries Go the Way of the Telephone Operator?

What’s Worse than a Bad Impersonator?

A Good Impersonator! Who’s your favorite impressionist? Kate McKinnon? Angela Hoover? Jim Meskimen? Impressionists, also known as impersonators or mimics, make us laugh with their uncanny imitation of famous politicians and celebrities. Dana Carvey’s long-ago take on GHW Bush was classic (“start with a little Mr. Rogers and add John Wayne”), and his Jimmy Stewart What’s Worse than a Bad Impersonator?

How to Satisfy Expectations in Vendor Relations

Business buyers and sellers have personal lives, and their experiences as consumers have set up expectations in their professional worlds. Modern technology has led to a redefining of customer experience, which has become central to business transformation and a differentiator for success. All this began with technology-based companies like Amazon setting a very high bar How to Satisfy Expectations in Vendor Relations

Have You Called Customer Service Recently?

Why Vendor Self-Service Is Better “The winner of worst response time to a customer phone call goes to … the Airlines!” With hold times of up to eight hours, airlines are the worst these days, as they try to rebound from the pandemic. But try a bank or a “service provider,” or any number of Have You Called Customer Service Recently?

How to Eliminate the Tedium in Vendors’ Inquiries

In Shakespeare’s Much Ado About Nothing, the slow character Dogberry has no idea what “tedious” means when the governor of Messina applies the label to him.  Ask your P2P staff, however, and they’ll tell you what “tedious” means: Answering “Has our invoice been paid?” for the hundredth time this month! A central challenge in providing How to Eliminate the Tedium in Vendors’ Inquiries

Unwieldy Vendor Master? To Reduce Risk, Divide and Conquer

Your vendor master file constitutes a critical set of dynamic data. It continually changes through additions, modifications and expiration of active records. Safe practices include getting complete information from a new vendor and adhering to internal controls on access and changes to the vendor master. Because vendor master files are ever-growing, like a garden, they Unwieldy Vendor Master? To Reduce Risk, Divide and Conquer

Pandemic Lesson: Financial Chiefs Say Automate

We may not be out of the pandemic woods, but the way forward is clear. In the upheavals of the Coronavirus, financial officers regret not having invested more in automation, AI and robotics a few years ago, according to a survey by AppZen. Within weeks of shelter-in-place orders last year, experts forecast that automation would Pandemic Lesson: Financial Chiefs Say Automate

Meeting Your Vendors’ Need for Speed

Unfilled expectations lead to disappointment. Smart companies and individuals work to manage expectations. You can control some expectations but not all. Where do expectations come from? Some we set ourselves. Our organizations claim or promise certain things. Sales & Marketing set expectations of customers all the time. (Then companies work to meet them!) Contracts are Meeting Your Vendors’ Need for Speed

Vendor Inquiries: Step Back and See the Forest

A broken P2P process generates vendor inquiries. When a vendor contacts your organization about an invoice, AP has an opportunity to do more than solve the immediate question or problem. Vendor interactions offer AP a chance to fix process problems, reduce inquiries, and improve vendor relations. But in customer service, AP often can’t see the Vendor Inquiries: Step Back and See the Forest